Privacy Policy

1. Introduction

This Privacy Policy describes how GiftsandGreets.com ("we," "our," "us," or the "Service") collects, uses, and protects your information when you use our website and services for creating personalized gift cards and purchasing brand gift cards.

We are committed to protecting your privacy and being transparent about our data practices. This policy explains what information we collect, why we collect it, and how we use and protect it.

2. Information We Collect

2.1 Personal Information We Collect

We collect minimal personal information necessary to provide our services:

2.2 How We Collect Information

• Directly from you: When you create a gift card and provide sender/recipient details
• From brand partners: Some brands require additional verification information for gift card activation

2.3 Information We Do NOT Collect

We do not collect:

• Email addresses (unless voluntarily provided for purchase confirmation)
• Addresses or physical location data
• Payment information (handled exclusively by PayPal)
• Browsing history or cookies for tracking
• Social media profiles or accounts
• Demographic information beyond what's necessary

3. Why We Collect Information

3.1 Service Provision

• Gift Card Personalization: Names are used to customize gift card messages and templates
• Digital Delivery: Phone numbers may be used for secure delivery notifications
• Template Customization: Personalizing "From [Sender]" and "To [Recipient]" messages

3.2 Brand Partner Requirements

• Gift Card Activation: Some brand partners require sender and/or recipient information to activate gift cards
• Compliance: Meeting anti-fraud and regulatory requirements set by individual brands
• Verification: Ensuring legitimate gift card transactions as required by specific brands

3.3 Legal and Security Purposes

• Preventing fraud and abuse of our services
• Complying with legal obligations and law enforcement requests
• Protecting our rights and the rights of our users

4. How We Use Your Information

4.1 Primary Uses

• Personalizing gift card designs with sender and recipient names
• Fulfilling gift card orders and ensuring proper delivery
• Meeting brand partner activation requirements
• Sending purchase confirmations (when email is provided)

4.2 We Do NOT Use Information For

• Selling or renting to third parties
• Creating user profiles or accounts
• Targeted advertising
• Analytics or behavioral tracking

5. Information Sharing and Disclosure

5.1 Brand Partners

• We share information with brand partners only when required for gift card activation
• Each brand has its own requirements, which we disclose during the purchase process
• Information shared is limited to what each specific brand requires

5.2 Service Providers

• PayPal: Payment processing is handled exclusively by PayPal under their privacy policy
• External APIs: Brand gift card processing through third-party APIs as necessary

5.3 Legal Requirements

We may disclose information when:

• Required by law or legal process
• Protecting our rights or preventing fraud
• Responding to government requests or court orders

6. Data Security

6.1 Security Measures

• Industry-standard encryption for data transmission
• Secure servers and data storage practices
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

6.2 Payment Security

• We do not store or have access to payment information
• All payment processing is handled by PayPal with their security standards
• Payment disputes and security concerns should be directed to PayPal

6.3 Data Breach Response

• We will notify affected users in case of any data breach
• We will cooperate with authorities as required by law
• We maintain incident response procedures to address security issues

7. Data Retention

7.1 Retention Period

• We retain personal information only as long as necessary to fulfill our services
• Information required by brand partners is retained according to their specific requirements
• Purchase records may be retained for legal and tax compliance purposes

7.2 Data Deletion

• Information is automatically deleted when no longer needed for service provision
• Users can request deletion of their information by contacting us
• Some information may be retained longer due to legal requirements

8. Your Rights and Choices

8.1 Access and Correction

• You can request to know what information we have about you
• You can request correction of inaccurate information
• Contact us using the information provided in this policy

8.2 Deletion Rights

• You can request deletion of your personal information
• We will honor deletion requests unless retention is required by law
• Deletion may affect our ability to fulfill ongoing gift card services

8.3 Opt-Out Rights

• You can opt out of any non-essential communications
• You cannot opt out of transaction-related communications necessary for service provision

9. Children's Privacy

9.1 Age Restrictions

• Our Service is not directed to children under 13 years of age
• We do not knowingly collect personal information from children under 13
• Parents or guardians may contact us if they believe we have collected information from a child

9.2 Parental Rights

• Parents can request access to or deletion of their child's information
• We will verify parental identity before responding to such requests

10. International Users

10.1 Data Transfers

• Your information may be processed in countries other than your own
• We ensure appropriate safeguards are in place for international transfers
• By using our Service, you consent to international data transfers

10.2 Local Privacy Laws

• We respect local privacy laws and regulations
• Users in the EU, California, and other jurisdictions may have additional rights
• Contact us for information about your specific rights under local laws

11. Third-Party Links and Services

11.1 External Links

• Our Service may contain links to third-party websites
• We are not responsible for the privacy practices of external sites
• We recommend reviewing the privacy policies of any linked sites

11.2 Brand Partners

• Brand gift cards are subject to the privacy policies of respective brands
• We are not responsible for how brand partners handle your information
• Review individual brand privacy policies for their specific practices

12. Cookies and Tracking

12.1 Cookie Usage

• We use minimal cookies necessary for website functionality
• We do not use cookies for advertising or behavioral tracking
• Essential cookies help maintain website security and performance

12.2 Analytics

• We may use basic analytics to understand website performance
• Analytics data is aggregated and does not identify individual users
• You can disable cookies through your browser settings

13. Changes to This Privacy Policy

13.1 Policy Updates

• We may update this Privacy Policy from time to time
• Material changes will be communicated through website notifications
• Continued use of our Service after changes constitutes acceptance

13.2 Notification of Changes

• We will provide reasonable notice of material changes
• Previous versions will remain available for reference
• Changes take effect on the date specified in the updated policy

14. Contact Information

14.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us:

14.2 Data Subject Requests

To exercise your privacy rights or submit data requests:

• Email us at contacto@justiciano.cl
• Include your full name and specific request details
• We will respond within a reasonable timeframe as required by law